Are there any set up fees?
No. At ShopOn, we do not charge any set up fees. If you decide to sign up with us, the only fee that is incurred is the monthly fee of R299.00 to utilise our SaaS (Software as a Service) package. This monthly fee includes everything.
Do I need a web host?
No - we provide safe and secure hosting for your online store at no additional cost.
Can I use my existing domain?
Yes. If you wish to use an existing domain, we will assist you in transferring it to our servers and link it to your online store at no additional cost.
Do I lose my domain name if I decide to leave?
Absolutely not! Once you have signed up with us and made your first payment, we will register your domain name and pay the annual renewal fees for you as long as you remain a client of ours. Should you wish to cancel your ShopOn account at anytime, you will be able to take your domain name with you because you own it.
How does the ShopOn Free Trial Package work?
Our ShopOn Free Trial Package, which runs for 15 days, gives you the opportunity to test drive our software. During this time, you will have complete access to all of ShopOn's tools and features. During the trial period however, your domain name will not be registered and you will not be able to set up any email addresses.
Can I upgrade from the ShopOn Free Trial Package to the ShopOn Plus Paid Package?
Yes. You can upgrade to the paid package at anytime during your trial period. When you decide to upgrade from the trial package to the paid package, you will be billed pro-rata for the remainder of the calender month. Thereafter you will need to pay R299.00 per month or R2990.00 per annum depending on the billing cycle that you had selected) in order to keep using our paid services. Pro rata billing will work according to the following calculation: [(Monthly Price Per Package Purchased) / 31 Days OR 30 Days] X (No. of Days Left in Billing Cycle)
What happens to my trial package after it expires?
Should you not wish to upgrade your trial package to the paid package within the 15 day trial period, then your trial package will expire. After the trial package expires you will no longer have access to your online store back-end system nor will you (or anybody else) be able to view your store online. From the date of expiry, you will be granted another 15 days to make payment and upgrade to the paid version. If you still choose not to upgrade after this additional 15 day period, then unfortunately we will have to delete your online store from our servers to free up some space for new clients.
Can I cancel my account at any time?
Yes. If you feel that ShopOn does not suit your requirements, then you can cancel your account at any time. All that we require in order to process a cancellation is that you send us a formal cancellation request via email. We will stop billing you once we are notified that you wish to cancel your account and you will not be billed again.
Do I have to sign any contracts to purchase a ShopOn package?
Absolutely not - our software as a service (SaaS) is sold on a "month to month" basis. We don't like forcing our clients into anything that they are unsure of and will never ask them to sign a contract!
How will my store be able to process online payments?
ShopOn has made this really easy for you. We have partnered with the world-renowned payment gateway expert, Sage. Sage's Pay Now Payment Gateway allows your customers to make online payments to you using a credit card. You will need to set up an account with Sage (free for our ShopOn clients) and then simply input your unique Sage Service Key via your online store's back-end system. This will link your Sage Pay Now account to your ShopOn account. Following this, all payments processed via your online store will be automatically channelled to your Sage Pay Now account, which in turn, will be paid into your bank account by Sage.
Do I need to pay any set-up/monthly fees in order to use Sage's Pay Now Payment Gateway?
No. As a ShopOn client, you are not required to pay the standard set up or monthly fees to make use of Sage's Pay Now Payment Gateway. However, you will be liable to Sage for credit card transaction fees incurred when credit card payments are processed via your online store.
Do you charge any payment gateway transaction fees?
No. Credit card transaction fees (if any) are paid to Sage when credit card payments are processed via your online store.
Can I offer my Customers other payment options?
Definitely! Your Customers can also pay for their orders via EFT, bank deposit or even Cash on Delivery (COD). Once the payment is reflected in your bank account or you receive the cash then you can process the order.